EMC recognised for excellent customer service for fourth consecutive year

EMC Advertising Gifts has been recognized for its excellent customer service with a new accreditation from Feefo.

The London based company have been awarded the Feefo Gold Trusted Merchant Accreditation 2016 as a result of their consistently high customer service scores throughout the year.

EMC managing director, Simon Kay said: “We are absolutely delighted to announce our newest Feefo accreditation. To become a Gold Trusted Merchant, a business must receive over 100 feedback responses with an average service rating between 95% and 100%. Over the past year we have received 169 reviews with a 99.4% positive rating. Since we started using Feefo (in 2013) to gain genuine customer feedback we have consistently maintained a level of service in excess of their gold standard. These excellent ratings are testament to our customer focused operation and the friendly, helpful and efficient team we have throughout the company.”

The ratings and reviews collated by Feefo are verified though sales data, ensuring that only customers who have genuinely completed a transaction with a business are invited to provide feedback.

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